Thanks Mark. Not sure why I couldn’t respond in a thread to your comment so I just stuck it here. I literally just came out of an interview where the participant was using a machine from her work which is a public sector organisation. As you can predict it was a challenge. I’m happy to approach these sessions because it’s in-house research. But if it was when we were both consulting I’d have been pretty nervous about this session due to client expectations.

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Independent UX consultant | www.upux.biz

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